Pet Store Team Leader | Assistant Manager

Pet-Supermarket; Boynton Beach (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Pet Supermarket in Boynton Beach, FL is seeking an Assistant Store Manager to partner with the Store Manager and coach the store team toward an excellent shopping experience for all customers and their pets. You will help communicate our vision and priorities while ensuring the well-being of all animals and adherence to policies to meet sales goals.

Responsibilities include driving sales and customer experience, mentoring staff, maintaining brand standards and inventory, supporting hiring and

Qualifications

• Minimum 2 years in a retail management role.
• Enjoy working with and around animals.
• College degree is an asset.

Responsibilities

• Drive sales, service, and customer experience initiatives in store to achieve sales, KPIs and other store performance goals.
• Regularly monitor customer service and selling models within their store to ensure all staff interact with customers in a professional manner; resolve all customer complaints. Directing work as needed.
• Motivate, coach, develop and performance manage teams focused on the expected customer experience and selling model.
• Maintain a high level of professionalism and positive attitude in the workplace, including conducting oneself appropriately when communicating verbally, in writing, or by email.
• Understand the business. Regularly monitor business throughout the day / shift. Needs to be able to react to business needs.
• Ensure Brand Standards and operational excellence are maintained and sustained.
• Responsible for maintaining the fish system, including inventory, ordering, and adhering to budgets.
• Inventory management - Assist the Store Manager to order within budget and appropriate to drive sales.
• Partner with the Store Manager to ensure physical inventories are accurate and shrink goals are met.
• Create a team-oriented environment through customer service role plays and developing in-store contests.
• Provide support to Store Manager in the management of labor hours to meet customer needs and completion of all required operational compliances.
• Support overall training to ensure all training plans, new hire checklists, sales techniques, and new product launches are executed.
• Support the day-to-day assignment of tasks while training and developing store associates for future success within the organization.
• Partners with Store Managers with performance management concerns to course correct performance as needed with team accordingly within a timely manner.
• Assist Store Manager with hiring needs. Maintain talent pipeline by developing and maintaining proactive staffing plans for their store; plan and coordinate hiring (pre-screening, interviewing, reference checks) and interviewing candidates as needed.
• Partner with the Store Manager to plan and execute community events and develop mutually beneficial business relationships with various rescue agencies.

Skills

Customer Focus

Motivating Others

Drive for Results

Listening

Time Management

Delegation

Team Building

Education

College degree

Job description

Pet Supermarket in Boynton Beach, FL is seeking an Assistant Store Manager to partner with the Store Manager and coach the store team toward an excellent shopping experience for all customers and their pets. You will help communicate our vision and priorities while ensuring the well-being of all animals and adherence to policies to meet sales goals.

Responsibilities include driving sales and customer experience, mentoring staff, maintaining brand standards and inventory, supporting hiring and