Pet Store Assistant Manager: Lead Team & Service

Pet-Supermarket; Matthews (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Pet Supermarket in Matthews, NC seeks an Assistant Store Manager to partner with the Store Manager in coaching the store team and delivering a premier shopping experience for customers and their pets. The role emphasizes animal well-being, policy adherence, and driving sales while upholding store standards.

The position requires coordinating with the Store Manager on communications, vision, and priorities, and maintaining a positive, professional presence in all interactions with staff and

Qualifications

• Minimum 2 years in a retail management role.
• Enjoy working with and around animals.
• College degree an asset.

Responsibilities

• Assist in driving sales, service and customer experience to achieve goals.
• Monitor and improve customer interactions; resolve complaints as needed.
• Maintain a high level of professionalism and positive attitude.
• Ensure brand standards and operational excellence are maintained.
• Support staffing plans, training, and development of team.

Skills

Retail management

Team leadership

Customer service

Animal care

Education

College degree asset

Tools

POS system

Fish system

Job description

Pet Supermarket in Matthews, NC seeks an Assistant Store Manager to partner with the Store Manager in coaching the store team and delivering a premier shopping experience for customers and their pets. The role emphasizes animal well-being, policy adherence, and driving sales while upholding store standards.

The position requires coordinating with the Store Manager on communications, vision, and priorities, and maintaining a positive, professional presence in all interactions with staff and