Floor Leader: Drive Pet Care & Store Experience

Petco; Palmdale (CA); On-site; USD 26,000 - 39,000; Full time

Job summary

Petco in Palmdale, CA is seeking a Key Holder to help run daily store operations and deliver exceptional customer experiences. You will supervise partners, open and close the store, and act as a point of contact when management isn't present, ensuring safety and service on the floor.

You’ll uphold Petco’s standards for animal care, merchandising, and cash handling while coaching teammates and maintaining a welcoming, clean, and organized store environment that supports pets and people every day.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible and detail oriented.

Responsibilities

• Open and close the store following cash handling and security protocols.
• Lead on-floor, supervise partners, and deliver friendly service.
• Maintain merchandise presentation, pricing accuracy, and signage.
• Assist with inventory and cycle counts; identify stock issues.
• Provide coaching to partners and act as a contact when management is absent.
• Ensure a safe, welcoming environment for pets, customers and partners.

Skills

Retail experience

Leadership

Customer service

Communication

Multitasking

Cash handling

Job description

Petco in Palmdale, CA is seeking a Key Holder to help run daily store operations and deliver exceptional customer experiences. You will supervise partners, open and close the store, and act as a point of contact when management isn't present, ensuring safety and service on the floor.

You’ll uphold Petco’s standards for animal care, merchandising, and cash handling while coaching teammates and maintaining a welcoming, clean, and organized store environment that supports pets and people every day.