Pet Store Shift Leader

Petco; El Centro (CA); On-site; USD 26,000 - 40,000; Full time

Job summary

Petco in California is seeking a Store Key Holder to lead daily operations on the sales floor, supervise partners, and deliver exceptional customer experiences. You will open/close the store, manage cash handling, and ensure safe, clean, and compliant store conditions.

The role emphasizes leadership, problem-solving, and strong communication to support store leadership and maintain high standards for pets, customers, and partners.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Open and close the store and supervise partners.
• Deliver friendly, knowledgeable service and resolve customer needs.
• Assist with training and guiding new partners.
• Maintain store cleanliness, organization, and merchandising standards.
• Ensure accurate pricing, signage, and inventory checks.
• Act as primary contact in absence of store management.

Skills

Leadership

Supervisory

Customer service

Cash handling

Communication

Job description

Petco in California is seeking a Store Key Holder to lead daily operations on the sales floor, supervise partners, and deliver exceptional customer experiences. You will open/close the store, manage cash handling, and ensure safe, clean, and compliant store conditions.

The role emphasizes leadership, problem-solving, and strong communication to support store leadership and maintain high standards for pets, customers, and partners.