Pet Care Store Leader: Key Holder

Petco; Oceanside (CA); On-site; USD 26,000 - 40,000; Full time

Job summary

Petco in Oceanside, CA is seeking a Key Holder to support store leadership, supervise teammates, and ensure smooth daily operations. You will open/close the store, handle transactions, and assist with inventory and merchandising while delivering excellent customer service on the sales floor.

The role emphasizes leadership on the floor, problem-solving in real time, and maintaining a safe, welcoming environment for pets, parents, and partners.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Open and close the store, supervise partners, and serve as point of contact when management is unavailable.
• Deliver friendly, knowledgeable service and resolve customer questions promptly.
• Assist with training new partners and reinforce best practices on the sales floor.
• Maintain store standards: merchandising, pricing, signage, and promotions.
• Assist with inventory counts, restocking, and inventory integrity.
• Process transactions accurately and efficiently; ensure cash handling accuracy.

Skills

Retail experience

Leadership

Cash handling

Communication

Problem-solving

Multitasking

Job description

Petco in Oceanside, CA is seeking a Key Holder to support store leadership, supervise teammates, and ensure smooth daily operations. You will open/close the store, handle transactions, and assist with inventory and merchandising while delivering excellent customer service on the sales floor.

The role emphasizes leadership on the floor, problem-solving in real time, and maintaining a safe, welcoming environment for pets, parents, and partners.