Pet Store Lead: Open, Guide Ops & Delight Customers

PETCO Animal Supplies Stores, Inc.; Broomfield (CO); On-site; USD 23,000 - 36,000; Full time

Job summary

Petco Animal Supplies, Inc. is seeking a Key Holder to join our Pet Care Center team in Colorado.

You will support store leadership by opening/closing, supervising partners, delivering exceptional customer service, and maintaining a safe, welcoming environment for pets, customers, and team members. This role emphasizes on-floor leadership, problem solving in real time, and ensuring smooth daily operations while adhering to policies and merchandising standards.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask in a fast-paced environment.
• Basic math skills and cash handling experience.
• Reliable, responsible, and detail oriented.

Responsibilities

• Open and close the store and manage cash handling.
• Supervise partners and deliver customer service.
• Assist with training and merchandising.
• Maintain store cleanliness and organization.
• Identify inventory issues and communicate with leadership.
• Handle transactions and customer questions.

Skills

Retail experience

Leadership

Communication

Multitasking

Cash handling

Detail oriented

Job description

Petco Animal Supplies, Inc. is seeking a Key Holder to join our Pet Care Center team in Colorado.

You will support store leadership by opening/closing, supervising partners, delivering exceptional customer service, and maintaining a safe, welcoming environment for pets, customers, and team members. This role emphasizes on-floor leadership, problem solving in real time, and ensuring smooth daily operations while adhering to policies and merchandising standards.