Pet Care Center Lead — Open, Guide & Delight Customers

PETCO Animal Supplies Stores, Inc.; Moreno Valley (CA); On-site; USD 23,000 - 40,000; Full time

Job summary

Petco Animal Supplies Stores, Inc. seeks a Key Holder to join our Pet Care Center team.

You will help ensure smooth daily operations, supervise partners on the floor, and deliver exceptional customer service while maintaining a safe, pet-friendly environment. This role involves opening and closing the store, handling cash, executing merchandising, and supporting store leadership with inventory and promotions.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Open and close the store and follow cash handling, safety, and security protocols.
• Supervise partners, support store operations on the floor.
• Provide friendly, knowledgeable service to customers.
• Assist with training new partners and reinforcing best practices on the sales floor.
• Maintain a clean, organized store environment.
• Identify inventory issues and communicate them to store leadership.

Skills

Retail experience

Leadership

Cash handling

Customer service

Communication

Job description

Petco Animal Supplies Stores, Inc. seeks a Key Holder to join our Pet Care Center team.

You will help ensure smooth daily operations, supervise partners on the floor, and deliver exceptional customer service while maintaining a safe, pet-friendly environment. This role involves opening and closing the store, handling cash, executing merchandising, and supporting store leadership with inventory and promotions.