Pet Care Lead - Open, Lead & Delight Customers

PETCO Animal Supplies Stores, Inc.; North Haven (CT); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

Petco Animal Supplies, Inc. is seeking a dependable Key Holder to help manage daily store operations and lead the team on the sales floor. You will open and close the store, supervise partners, and ensure a welcoming, safe environment for customers and pets.

The role emphasizes strong leadership, customer service excellence, cash handling, and the ability to maintain merchandise standards while supporting store goals. Flexible hours and a collaborative atmosphere are offered.

Qualifications

• Retail leadership and people management
• Excellent customer service and communication skills
• Experience handling cash and POS transactions
• Able to supervise team and guide on-floor operations
• Strong attention to detail and reliability

Responsibilities

• Open and close the store following cash handling and safety protocols.
• Lead and support store partners on the floor to deliver great customer experiences.
• Assist with training and supervising associates, ensuring productivity and morale.
• Maintain merchandise presentation, pricing, signage, and planograms.
• Identify stock or merchandising issues and escalate to leadership.

Skills

Leadership

Customer service

Cash handling

Supervisory experience

Communication

Job description

Petco Animal Supplies, Inc. is seeking a dependable Key Holder to help manage daily store operations and lead the team on the sales floor. You will open and close the store, supervise partners, and ensure a welcoming, safe environment for customers and pets.

The role emphasizes strong leadership, customer service excellence, cash handling, and the ability to maintain merchandise standards while supporting store goals. Flexible hours and a collaborative atmosphere are offered.