Pet Care Center Lead — Open, Guide & Delight Customers

PETCO Animal Supplies Stores, Inc.; Willistown Township (PA); On-site; USD 17,000 - 22,000; Full time

Job summary

Petco Animal Supplies, Inc. is seeking a Key Holder to help ensure smooth daily operations, exceptional customer service, and a safe, welcoming store environment. The role focuses on leading on the floor, supervising partners, and maintaining Petco standards in a fast-paced retail setting.

You will open/close the store, manage cash procedures, assist with merchandising, and support daily store operations while delivering a great customer experience and guiding team members.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail-oriented.

Responsibilities

• Open and close the store following cash handling, safety, and security protocols.
• Lead on-floor, supervise partners, and provide guidance during shifts.
• Execute merchandising standards, including planograms, pricing, signage, and promotions.
• Assist with inventory activities, restocking, and paperwork.
• Provide friendly, knowledgeable customer service and resolve questions.

Skills

Retail experience

Leadership

Cash handling

Customer service

Communication

Multitasking

Detail-oriented

Tools

POS system

Job description

Petco Animal Supplies, Inc. is seeking a Key Holder to help ensure smooth daily operations, exceptional customer service, and a safe, welcoming store environment. The role focuses on leading on the floor, supervising partners, and maintaining Petco standards in a fast-paced retail setting.

You will open/close the store, manage cash procedures, assist with merchandising, and support daily store operations while delivering a great customer experience and guiding team members.