Pet Store Lead & Key Holder—Open/Close

Hollywood Feed; University Heights (OH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Employee discounts

Free pet food and supplements

Job summary

Hollywood Feed in University Heights is seeking a Third Key Holder to support store operations, open and close the store, and assist customers while upholding our customer-first policy.

This role includes managing in the absence of store leadership, maintaining product knowledge, operating the POS system, and supporting weekly maintenance and training. Weekend availability and lifting requirements apply; wage is competitive.

Qualifications

• High School Diploma or equivalent.
• Commitment to animals and their owners.
• Strong verbal communication and active listening skills.
• Proven sales and customer service abilities.
• Knowledge of store products or ability to learn quickly.
• Ability to operate or learn the point-of-sale system.
• Valid driver's license with at least 2 years' driving experience.

Responsibilities

• Arrive before opening and stay after closing to prepare store for business.
• Assume managerial responsibilities in manager absences.
• Greet and assist customers per service standards.
• Demonstrate knowledge of store products to meet pet and customer needs.
• Maintain open and respectful communication with supervisors and coworkers.
• Train and support new employees as needed.
• Maintain weekend availability including closing 3 nights per week.
• Unload and stock deliveries.
• Operate the Hollywood Feed POS system and manage transactions and inventories.
• Participate in educational sessions and routine store maintenance.
• Perform additional administrative duties as assigned.
• Safely operate company delivery vehicle for Same Day Delivery orders.

Skills

Verbal communication

Customer service

Sales

Learning quickly

POS system operation

Education

High School Diploma or equivalent

Tools

POS system

Job description

Hollywood Feed in University Heights is seeking a Third Key Holder to support store operations, open and close the store, and assist customers while upholding our customer-first policy.

This role includes managing in the absence of store leadership, maintaining product knowledge, operating the POS system, and supporting weekly maintenance and training. Weekend availability and lifting requirements apply; wage is competitive.