Pet Store Shift Lead – Open/Close & Customer Ops

Hollywood Feed; Ohio; On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Employee discounts

Free pet food

Tips

Job summary

Hollywood Feed Worthington is seeking a Third Key Holder responsible for opening and closing the store, serving customers, and upholding safe, efficient, profitable operations in line with our customer-first policy.

This role supports leadership, trains new staff, and ensures product knowledge across pet categories while maintaining strong service standards during open shifts and weekend hours.

Qualifications

• Strong verbal communication and active listening skills.
• Proven sales and customer service abilities.
• Knowledge of store products or ability to learn quickly.
• Ability to operate or learn the point-of-sale system.
• Valid driver’s license with at least 2 years’ driving experience.

Responsibilities

• Open and close the store, ensuring readiness for business operations.
• Greet and assist customers in line with Hollywood Feed standards.
• Demonstrate product knowledge to address pet and customer needs.
• Maintain open, respectful communication with supervisors and coworkers.
• Train and support new employees; work independently and as part of a team.
• Open availability including weekends; close 3 nights per week.

Skills

Verbal communication

Active listening

Sales & customer service

Product knowledge

POS system operation

Driver's license

Education

High School Diploma or equivalent

Job description

Hollywood Feed Worthington is seeking a Third Key Holder responsible for opening and closing the store, serving customers, and upholding safe, efficient, profitable operations in line with our customer-first policy.

This role supports leadership, trains new staff, and ensures product knowledge across pet categories while maintaining strong service standards during open shifts and weekend hours.