Pet Store Lead: Open/Close, Deliveries & Service

Hollywood Feed; Lake Forest (IL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Tips

Employee discounts

Free pet food and supplements

Job summary

Hollywood Feed Lake Forest is seeking a Third Key Holder to support the Store Manager and Assistant Store Manager. You will open and close the store, assist customers, and ensure safe, efficient operations while upholding our policy: Do what is right by the customer.

This role requires weekend availability, strong product knowledge, and leadership to guide team members. You will manage POS duties, stock replenishment, and daily store maintenance, helping deliver friendly service and pet-loving

Qualifications

• Commitment to animals and their owners is vital at Hollywood Feed.
• Strong verbal communication and active listening skills.
• Proven sales and customer service abilities.
• Knowledge of store products or ability to learn quickly.
• Ability to operate or learn the point-of-sale system.
• Valid driver's license with at least 2 years' driving experience.

Responsibilities

• Arriving prior to opening and remaining after closing to ensure the store is fully prepared for business operations.
• Assuming managerial responsibilities in the event of management absences.
• Greet and assist customers in accordance with Hollywood Feed's established customer service standards.
• Demonstrate comprehensive knowledge of store products to effectively address the needs of both pets and customers.
• Maintain open and respectful communication with supervisors and coworkers.
• Work efficiently both independently and as part of a team, providing support and training to new employees.
• Open availability including weekend shifts and closing 3 nights per week.
• Unload and properly stock product deliveries.
• Operate the Hollywood Feed POS system: opening/closing registers, creating customer accounts, processing transactions, and inventory tasks.

Skills

Customer service

Sales experience

Communication

POS system

Driver's license

Education

High School Diploma or equivalent

Tools

Point-of-Sale System (POS)

Job description

Hollywood Feed Lake Forest is seeking a Third Key Holder to support the Store Manager and Assistant Store Manager. You will open and close the store, assist customers, and ensure safe, efficient operations while upholding our policy: Do what is right by the customer.

This role requires weekend availability, strong product knowledge, and leadership to guide team members. You will manage POS duties, stock replenishment, and daily store maintenance, helping deliver friendly service and pet-loving