Pet Store Key Holder & Customer Service Lead

Hollywood Feed; Pittsburgh (Allegheny County); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Tips

Employee discounts

Free pet food and supplements

Job summary

Hollywood Feed is hiring a Third Key Holder to support the Store Manager with opening/closing, customer service, and smooth daily operations. The role offers an hourly wage and requires strong product knowledge, a valid driver’s license, and weekend availability.

The position emphasizes safety, accuracy in sales, and training of new staff while delivering exceptional service for pets and their owners. Benefits include employee discounts and tips.

Qualifications

• Commitment to animals and their owners.
• Proven sales and customer service abilities.
• Knowledge of store products or ability to learn quickly.
• Ability to operate or learn the point-of-sale system.
• Valid driver's license with at least 2 years' driving experience.

Responsibilities

• Open and close the store and assist customers per policy.
• Greet customers and demonstrate product knowledge for pets and owners.
• Stock deliveries, balance registers, and process transactions in POS.
• Train and support new employees and supervise in management absence.
• Maintain store cleanliness, displays, and price updates.
• Safely operate delivery vehicle for Same Day orders as required.

Skills

Customer service

Sales experience

Verbal communication

Active listening

Teamwork

Driver's license

Education

High School Diploma or equivalent

Job description

Hollywood Feed is hiring a Third Key Holder to support the Store Manager with opening/closing, customer service, and smooth daily operations. The role offers an hourly wage and requires strong product knowledge, a valid driver’s license, and weekend availability.

The position emphasizes safety, accuracy in sales, and training of new staff while delivering exceptional service for pets and their owners. Benefits include employee discounts and tips.