Pet Store Key Holder — Lead, Serve & Grow

Petco; Chicago (IL); On-site; USD 26,000 - 39,000; Full time

Job summary

Petco is seeking a Key Holder to join our store leadership team in a fast-paced retail environment. You will supervise partners on the floor, assist with opening and closing, and ensure outstanding customer service while maintaining store standards.

We value strong leaders with cash-handling experience and the ability to train new associates, manage inventory, and support merchandising and promotional efforts. Evening and weekend availability is expected.

Qualifications

• Retail experience required; supervisory experience preferred.
• Strong leadership and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask in a fast-paced environment.
• Experience handling cash and transactions.

Responsibilities

• Lead on the sales floor and supervise store partners.
• Open and close the store as needed.
• Ensure customer service remains high and issues are resolved.
• Maintain merchandising standards and inventory accuracy.
• Provide guidance to associates during shifts and support promotions.

Skills

Leadership

Problem-solving

Communication

Multitasking

Cash handling

Detail-oriented

Reliability

Tools

POS system

Job description

Petco is seeking a Key Holder to join our store leadership team in a fast-paced retail environment. You will supervise partners on the floor, assist with opening and closing, and ensure outstanding customer service while maintaining store standards.

We value strong leaders with cash-handling experience and the ability to train new associates, manage inventory, and support merchandising and promotional efforts. Evening and weekend availability is expected.