Pet Store Operations Leader: Lead, Serve & Elevate

Petco

Carlsbad (CA)

On-site

USD 26,000 - 40,000

Full time

14 days+

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Job summary

Petco in Carlsbad, CA is seeking a Key Holder to help lead daily store operations, ensure outstanding customer service, and maintain a safe, welcoming environment for pets, partners, and customers. This role emphasizes on-floor leadership, opening and closing the store, supervising partners, handling transactions, and driving merchandising and inventory tasks to meet store goals.

If you thrive in a fast-paced retail setting and enjoy mentoring others, this is a strong stepping stone toward

Qualifications

Previous retail experience required and preferred in supervisory roles.
Strong leadership, problem-solving, and decision-making abilities.
Excellent communication and interpersonal skills with customers and partners.
Ability to multitask and thrive in a fast-paced environment.
Basic math skills and experience handling cash and transactions.

Responsibilities

Lead store operations on the floor, modeling Petco selling behaviors.
Open and close the store, supervise partners, and act as the primary contact in management's absence.
Ensure merchandise presentation and pricing accuracy, assist with inventory tasks.
Provide guidance to partners during shifts and escalate concerns to store leadership.
Deliver friendly, knowledgeable customer service and support store sales initiatives.