Pet Store Key Holder & Customer Service Leader

Hollywood Feed; Union (KY); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Tips from customers

Generous employee discounts

Free pet food and supplements

Job summary

Hollywood Feed in Union, KY is seeking a Third Key Holder to open and close the store, assist customers, and help ensure safe, efficient operations while upholding our customer-first policy.

This role offers a competitive hourly wage of $15.50–$19 per hour, with tips, generous discounts, and free pet food and supplements as part of our team benefits. Hours include weekends and some evenings.

Qualifications

• Commitment to animals and their owners.
• Strong verbal communication and active listening.
• Proven sales and customer service abilities.
• Ability to operate or learn the POS system.
• Valid driver’s license with at least 2 years driving experience.

Responsibilities

• Arrive prior to opening and stay after closing to prepare for business operations.
• Assume managerial responsibilities during absences.
• Greet and assist customers per Hollywood Feed standards.
• Demonstrate knowledge of store products to address customer needs.
• Maintain open communication with supervisors and coworkers.
• Work independently and in a team, training new employees.
• Maintain weekend availability including 3 nights per week.
• Unload and stock deliveries.
• Operate POS system: open/close registers, create accounts, process transactions, inventory counts.
• Participate in educational sessions and store maintenance.

Skills

Strong verbal communication

Customer service

Sales abilities

Teamwork

Valid driver’s license

Education

High School Diploma or equivalent

Tools

Point-of-sale system (POS)

Job description

Hollywood Feed in Union, KY is seeking a Third Key Holder to open and close the store, assist customers, and help ensure safe, efficient operations while upholding our customer-first policy.

This role offers a competitive hourly wage of $15.50–$19 per hour, with tips, generous discounts, and free pet food and supplements as part of our team benefits. Hours include weekends and some evenings.