Pet Spa Service Concierge (Reception) — Client Care

The Spaw; The Dell (MS); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Job summary

The Spaw in Oxford, MS is hiring part-time and full-time Service Advisor (Reception) for a cage-free, full-service dog spa. You will be the first point of contact for clients and support grooming staff while handling scheduling, intake, and payments.

Ideal candidates bring customer service experience, excellent communication, and the ability to stay calm in a fast-paced environment. Training includes vaccination verification and client records maintenance.

Qualifications

• Customer service experience required.
• Strong communication, organization, and problem solving skills.
• Comfortable handling dogs of all breeds and temperaments.
• Calm, professional, and positive attitude in a fast-paced environment.
• Comfortable using computers and scheduling software.

Responsibilities

• Serve as the first point of contact for clients via phone, email, text, web inquiries, and in person.
• Respond to client inquiries promptly and professionally, meeting established response-time standards.
• Maintain client satisfaction through clear communication, accuracy, and follow-through.
• Greet clients and manage check-in/check-out.
• Schedule appointments and manage client accounts.
• Communicate pet updates and service outcomes to clients.
• Verify pet health information and maintain accurate records.
• Process payments and assist with administrative tasks.
• Support daily operations, staff coordination, and facility cleanliness.
• Monitor animal health and follow safety protocols.

Skills

Customer service

Communication

Organization

Problem solving

Dog handling

Scheduling software

Tools

Scheduling software

Job description

The Spaw in Oxford, MS is hiring part-time and full-time Service Advisor (Reception) for a cage-free, full-service dog spa. You will be the first point of contact for clients and support grooming staff while handling scheduling, intake, and payments.

Ideal candidates bring customer service experience, excellent communication, and the ability to stay calm in a fast-paced environment. Training includes vaccination verification and client records maintenance.