Pet Services Receptionist & Guest Experience Champion

Peace Love Dogs; Houston (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Inclusive and team-focused workculture

Competitive pay & benefits

Beautiful, fun and professional work환경

Work-life balance

Structured training and support

Health, Vision & Dental insurance

Paid Time Off (PTO)

Paid Holidays

Professional development reimbursement

Employee discounts on PLD programs, 3/

Employee discounts on PLD programs, 3/

Job summary

Peace Love Dogs in Houston, TX is seeking a friendly Receptionist to be the face and voice of our team. You’ll greet clients, answer questions, and ensure a smooth check-in for dogs and their people, delivering warm, professional service every day.

As the first impression, you’ll manage scheduling, handle POS transactions, and support a busy front desk with positivity and organization. If you enjoy dogs and a fast-paced environment, this role fits you.

Qualifications

• 2+ years in client-facing customer service or receptionist role.
• High school diploma or equivalent.
• Intermediate-to-advanced computer skills (Google Workspace, email, phone systems, etc.).
• Experience with pet services software is a plus.

Responsibilities

• Serve as the first point of contact for clients by phone, email, SMS, and in person.
• Be an expert on PLD programs and services to confidently assist clients.
• Deliver unmatched customer service, build positive relationships with clients, and handle service resolution.
• Schedule grooming, lodging, daycare, training, and other reservations, matching the best option for clients and their dogs.
• Process POS transactions, issue credits and research billing inquiries.
• Check dogs in and out for appointments and reservations.
• Generate routine reports and prepare daily forms and paperwork.
• Maintain a clean, organized, and welcoming lobby and retail area.
• Assist with related duties as needed.

Skills

Customer service

Communication skills

Time management

Professional demeanor

Team player

Education

High school diploma or equivalent

Tools

Google Workspace

Job description

Peace Love Dogs in Houston, TX is seeking a friendly Receptionist to be the face and voice of our team. You’ll greet clients, answer questions, and ensure a smooth check-in for dogs and their people, delivering warm, professional service every day.

As the first impression, you’ll manage scheduling, handle POS transactions, and support a busy front desk with positivity and organization. If you enjoy dogs and a fast-paced environment, this role fits you.