Receptionist - Luxury Dog Resort

Peace Love Dogs; Houston (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Inclusive and team-focused workculture

Competitive pay & benefits

Beautiful, fun and professional work환경

Work-life balance

Structured training and support

Health, Vision & Dental insurance

Paid Time Off (PTO)

Paid Holidays

Professional development reimbursement

Employee discounts on PLD programs, 3/

Employee discounts on PLD programs, 3/

Job summary

Peace Love Dogs in Houston, TX is seeking a friendly Receptionist to be the face and voice of our team. You’ll greet clients, answer questions, and ensure a smooth check-in for dogs and their people, delivering warm, professional service every day.

As the first impression, you’ll manage scheduling, handle POS transactions, and support a busy front desk with positivity and organization. If you enjoy dogs and a fast-paced environment, this role fits you.

Qualifications

• 2+ years in client-facing customer service or receptionist role.
• High school diploma or equivalent.
• Intermediate-to-advanced computer skills (Google Workspace, email, phone systems, etc.).
• Experience with pet services software is a plus.

Responsibilities

• Serve as the first point of contact for clients by phone, email, SMS, and in person.
• Be an expert on PLD programs and services to confidently assist clients.
• Deliver unmatched customer service, build positive relationships with clients, and handle service resolution.
• Schedule grooming, lodging, daycare, training, and other reservations, matching the best option for clients and their dogs.
• Process POS transactions, issue credits and research billing inquiries.
• Check dogs in and out for appointments and reservations.
• Generate routine reports and prepare daily forms and paperwork.
• Maintain a clean, organized, and welcoming lobby and retail area.
• Assist with related duties as needed.

Skills

Customer service

Communication skills

Time management

Professional demeanor

Team player

Education

High school diploma or equivalent

Tools

Google Workspace

Job description

ABOUT THE ROLE!

Our Receptionists are the face and voice of Peace Love Dogs — our very first impression! They play a key role in delivering an exceptional experience for every client and dog that walks through our doors.

WHAT YOU’LL DO!

• Serve as the first point of contact for clients by phone, email, SMS, and in person


• Be an expert on PLD programs and services to confidently assist clients


• Deliver unmatched customer service, build positive relationships with clients, and effortlessly handle service resolution


• Schedule grooming, lodging, daycare, training, and other reservations, including matching the client with the best option for them and their dog


• Process POS transactions, issue credits and research billing inquiries


• Check dogs in and out for appointments and reservations


• Generate routine reports and prepare daily forms and paperwork


• Maintain a clean, organized, and welcoming lobby and retail area


• Assist with related duties as needed

WHAT WE’RE LOOKING FOR!

• Team members who are open to routine weekend coverage, when our clients need us most. At PLD, working on Saturday or Sunday is central to many of the roles and supports our commitment to delivering the best experience for our clients! Our Receptionists typically work every third Saturday from 9-4 and Sundays 1-3, with the following Monday scheduled off.


• Professional, confident, enthusiastic, and positive attitude


• Strong organizational and time-management skills


• Reliable and punctual team member


• Ability to work in a fast-paced environment while remaining calm, focused and professional


• Willingness to learn, adapt, and embrace change


• Comfortable working around dogs of all breeds, temperament and sizes

EXPERIENCE & QUALIFICATIONS

• At least 2 years of client-facing customer service, receptionist or admin support role


• High school diploma or equivalent


• Intermediate-to-advanced computer skills (Google Workspace, email, phone systems, etc.)


• Prior experience within a veterinarian office or pet resort and/or pet services software is a plus

WHAT WE OFFER!

• Inclusive and team-focused work culture


• Competitive pay & benefits


• Beautiful, fun and professional work environment


• Work-life balance


• Structured training and supporti
  
• Health, Vision & Dental insurance


• Paid Time Off (PTO)


• Paid Holidays


• Professional development reimbursement


• Employee discounts on PLD programs, services and retail