Front Office Staff (Receptionist)

Happy Tails of Little Elm LLC; The Colony (TX); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Discount on all retail products

Discounted services

Bring your dog to work!

A fun and exciting work environment

Job summary

The Dog Stop® in The Colony, TX is seeking a friendly Front Office Team member who will be the first point of contact for clients and their dogs. You will greet guests, answer calls, provide service information, and support day-to-day operations in a fast-paced pet-care environment.

Responsibilities include scheduling daycare, boarding, grooming, handling retail sales, managing appointments, tours of the facility, cash handling, and upselling services.

Qualifications

• Positive attitude and top-tier customer service skills.
• Strong communication, interpersonal, and organizational abilities.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greeting clients and their pets with warmth and professionalism.
• Answering phone calls and emails promptly and accurately.
• Providing information about services, pricing, and policies.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Organizational skills

Sales experience

Job description

Join Our Front Office Team!

The Dog Stop® is seeking an enthusiastic and customer-focused Front Office Team member to join our team! This crucial role is the first point of contact for our clients and plays a vital part in ensuring smooth operations and exceptional customer experiences. If you love dogs, have a positive attitude, and thrive in a fast-paced environment, we encourage you to apply!

Responsibilities:

• Customer Service Excellence:
  • Warmly greeting clients and their pets.
  • Answering phone calls and emails promptly and professionally.
  • Providing information about our services, pricing, and policies.
  • Addressing client inquiries and resolving concerns with empathy and efficiency.
  • Educating clients on retail products and services to promote sales.
• Appointment Management:
  • Scheduling daycare, boarding, and grooming appointments.
  • Managing appointment calendars and optimizing scheduling.
  • Confirming appointments and managing cancellations or reschedules.
• Facility Operations:
  • Assisting with check-in and check-out procedures for daycare, boarding, and grooming.
  • Providing tours of our facility to prospective clients, showcasing our amenities and safety protocols.
  • Ensuring the front desk area is clean, organized, and welcoming.
• Sales and Inventory:
  • Processing retail sales and handling transactions accurately.
  • Maintaining accurate inventory records and assisting with inventory management.
  • Promoting retail products and upselling services to clients.
  • Previous sales experience is a plus!
• Dog Care Assistance:
  • Willingness to assist dog handlers with dog care tasks as needed, ensuring the safety and well-being of our canine guests.
• Financial Management:
  • Balancing charges and cash intake accurately.

Qualifications:

• A positive attitude and top-tier customer service skills are a MUST!
• Confidence and comfort level with dogs of all sizes and temperaments.
• Strong communication, interpersonal, and organizational skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Previous customer service or retail experience is preferred.
• Must be available to work a variety of shifts, including weekends.

Perks of Joining Our Team:

You’ll find many great benefits awaiting you at The Dog Stop®:

• Discount on all retail products
• Discounted services
• Bring your dog to work!
• A fun and exciting work environment