Pet Resort Customer Experience & Sales Specialist

K9 Resorts; Greenwich (CT); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

401(k) with company participation

Paid time off

Flexible scheduling

Training & development programs

Employee discounts and perks

Job summary

K9 Resorts Stamford is seeking a friendly and energetic Customer Service Representative to manage front desk tasks, drive bookings, and deliver outstanding care for our canine guests. You’ll convert inquiries to reservations, upsell services, and lead tours of our luxury resort.

Join a high-energy team that values guest experience, teamwork, and a passion for pets. Weekend shifts and strong communication are essential to success in this role.

Qualifications

• Excellent customer service and communication at front desk.
• Strong sales mindset with ability to upsell.
• Ability to multitask in a fast-paced environment.
• Weekend and holiday availability.

Responsibilities

• Greet guests, handle check-in/out, and manage reservations.
• Upsell services and tours to guests.
• Present tours of our facility and programs.
• Maintain clean, organized front desk and assist with events.

Skills

Customer service

Sales mindset

Communication

Multitasking

Tech-savvy

POS systems

Scheduling tools

Microsoft Office

Tools

POS systems

Scheduling software

Microsoft Office

Job description

K9 Resorts Stamford is seeking a friendly and energetic Customer Service Representative to manage front desk tasks, drive bookings, and deliver outstanding care for our canine guests. You’ll convert inquiries to reservations, upsell services, and lead tours of our luxury resort.

Join a high-energy team that values guest experience, teamwork, and a passion for pets. Weekend shifts and strong communication are essential to success in this role.