Pet Resort Operations Leader: Grow Teams & Guest Experience

National Veterinary Associates, Inc.; Cincinnati (OH); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

401(k) with employer match

HSA and FSA options

Disability coverage

Career growth

Pet-friendly workplace

Job summary

NVA Pet Resorts is seeking an Assistant General Manager for PetSuites Eastgate in Cincinnati, OH to partner with the General Manager, running day-to-day operations, developing the team, and delivering outstanding care for pets and their people.

You will drive culture, revenue growth, and efficiency, coaching Shift Leads, ensuring safety, staffing, and customer service. This role offers growth in a rapidly expanding organization with competitive benefits.

Qualifications

• High school diploma or equivalent.
• 2–4 years in customer service; leadership experience a plus.
• Strong communication and team‑leadership skills.
• Proficiency with Microsoft Office and POS systems.
• Able to work 45–50 hours weekly, including evenings/weekends.
• Valid driver’s license, current insurance, and a vehicle for pet transport.

Responsibilities

• Lead and coach Shift Leads and Team Members to build capability.
• Oversee daily operations to ensure high‑quality pet care and safety.
• Manage staffing, scheduling, and labor guidelines.
• Support revenue growth and cost management.
• Partner with GM on recruiting, onboarding, and training.
• Monitor KPIs and adjust actions to improve performance.

Skills

Leadership

Communication

Customer Service

Education

High School Diploma

Tools

Microsoft Office

POS Systems

Job description

NVA Pet Resorts is seeking an Assistant General Manager for PetSuites Eastgate in Cincinnati, OH to partner with the General Manager, running day-to-day operations, developing the team, and delivering outstanding care for pets and their people.

You will drive culture, revenue growth, and efficiency, coaching Shift Leads, ensuring safety, staffing, and customer service. This role offers growth in a rapidly expanding organization with competitive benefits.