Pet Resort Assistant GM: Lead Operations & Team Growth

National Veterinary Associates, Inc.; Union Township (OH); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

401(k) with employer match

HSA and FSA options

Short‑term and long‑term disability

Accident, hospital indemnity, and long

Career growth

Pets are family

Job summary

National Veterinary Associates seeks an Assistant General Manager for the PetSuites Eastgate resort in Cincinnati, Ohio. You will partner with the General Manager to oversee daily operations, develop the team, and deliver exceptional care and service to pets and their people.

In this hands-on, full-time role, you will lead culture, coaching, and performance while ensuring operational excellence, staffing, budgeting, and guest experience align with NVA’s standards.

Qualifications

• High school diploma or equivalent.
• 2 to 4 years of customer service experience (leadership experience is a plus).
• Strong communication skills and comfort leading teams in a hands-on environment.
• Proficiency with Microsoft Office and point-of-sale systems.
• Availability to work up to 45 to 50 hours per week, including evenings and weekends.
• Valid driver’s license, current insurance, and a vehicle for pet transport in emergencies.
• Ability to support and influence workplace change and improvement.

Responsibilities

• Lead resort operations in partnership with the General Manager.
• Coach and develop Shift Leads and Team Members to build capability and confidence.
• Ensure safe, high-quality pet care and customer service across all departments.
• Drive revenue growth and manage costs to improve financial performance.
• Recruit, onboard, and train staff; manage performance and retention.

Skills

Customer service leadership

Communication skills

Team leadership

Microsoft Office

POS systems

Education

High school diploma or equivalent

Tools

POS systems

Microsoft Office

Job description

National Veterinary Associates seeks an Assistant General Manager for the PetSuites Eastgate resort in Cincinnati, Ohio. You will partner with the General Manager to oversee daily operations, develop the team, and deliver exceptional care and service to pets and their people.

In this hands-on, full-time role, you will lead culture, coaching, and performance while ensuring operational excellence, staffing, budgeting, and guest experience align with NVA’s standards.