Pet Resort GM: Lead Team, Drive Revenue & Experience

NVA Pet Resorts; Grove City (OH); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer match

HSA/FSA options

Disability insurance

Career growth

Pet-friendly workplace

Job summary

NVA Pet Resorts is hiring a full-time General Manager for our PetSuites Grove City resort in Grove City, Ohio. In this role, you’ll own overall site performance including operations, guest experience, sales growth, and profitability while leading a team that delivers outstanding pet care and customer service.

This role blends hands‑on operational leadership with business ownership. You’ll drive revenue, manage costs, and build a culture where teams perform, grow, and stay.

Qualifications

• Minimum 3–5 years of management experience, including Profit and Loss responsibility.
• Strong operational leadership and the ability to coach, develop, and hold teams accountable.
• Proficiency with Microsoft Office and point‑of‑sale systems.
• Availability to work up to 45–50 hours per week, including evenings and weekends.

Responsibilities

• Lead by example and communicate NVA’s mission, values, and objectives.
• Own resort performance against budget and key metrics including revenue, labor, cost of goods sold, expenses, and EBITDA.
• Build and execute a data‑driven resort plan aligned to regional and company initiatives.
• Develop relationships with local businesses and community groups to drive demand.
• Hire, onboard, train, and retain a high‑performing team across front‑ and back‑of‑house operations.

Skills

Operational leadership

Coaching & development

P&L management

Microsoft Office

POS systems

Flexible scheduling

Education

High school diploma or equivalent

Tools

Microsoft Office

POS systems

Job description

NVA Pet Resorts is hiring a full-time General Manager for our PetSuites Grove City resort in Grove City, Ohio. In this role, you’ll own overall site performance including operations, guest experience, sales growth, and profitability while leading a team that delivers outstanding pet care and customer service.

This role blends hands‑on operational leadership with business ownership. You’ll drive revenue, manage costs, and build a culture where teams perform, grow, and stay.