Pet Resort Assistant GM: Lead Ops, Culture & Growth

PetSuites; Cincinnati (OH); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer match

HSA and FSA options

Disability insurance

Career growth

Job summary

NVA Pet Resorts is seeking an Assistant General Manager for our PetSuites Eastgate resort in Cincinnati, OH. You will partner with the General Manager to manage day-to-day operations and develop the team, delivering outstanding pet care and service.

Lead a culture of accountability, drive revenue growth, and control costs while coaching Shift Leads and Team Members to excellence. This role offers a robust benefits package and career growth opportunities.

Qualifications

• High school diploma or equivalent.
• 2 to 4 years of customer service experience (leadership experience is a plus).
• Strong communication skills and comfort leading teams in a hands-on environment.
• Proficiency with Microsoft Office and point-of-sale systems.
• Availability to work up to 45 to 50 hours per week, including evenings and weekends.
• Valid driver’s license, current insurance (including comprehensive and collision), and a vehicle you are willing to transport a pet in during an emergency.
• Ability to support and influence workplace change and improvement.

Responsibilities

• Model NVA values and leadership competencies through daily behaviors.
• Coach and develop Shift Leads and Team Members to build capability.
• Recognize strong performance and address concerns promptly, fairly, and consistently.
• Partner with the General Manager to create an engaging workplace culture.
• Maintain operational excellence across pet care, facility standards, cleanliness, and safety.
• Lead 1 to 2 shifts per week as Manager on Duty to set expectations and inspect results.
• Ensure staffing and shift execution while following scheduling and labor guidelines.
• Resolve customer concerns with empathy and professionalism.
• Ensure teams are trained across all resort tasks and standards.
• Execute daily audits, checklists, and end-of-shift reporting.

Skills

Leadership

Team management

Communication

Customer service

Education

High school diploma

Tools

Microsoft Office

Point-of-sale systems

Job description

NVA Pet Resorts is seeking an Assistant General Manager for our PetSuites Eastgate resort in Cincinnati, OH. You will partner with the General Manager to manage day-to-day operations and develop the team, delivering outstanding pet care and service.

Lead a culture of accountability, drive revenue growth, and control costs while coaching Shift Leads and Team Members to excellence. This role offers a robust benefits package and career growth opportunities.