Pet Resort Assistant GM — Lead Teams & Growth

NVA Pet Resorts; Twinsburg (OH); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer match

HSA and FSA options

Disability coverage

Career growth opportunities

Job summary

NVA Pet Resorts seeks a hands-on Assistant General Manager to help lead the PetSuites Twinsburg resort in Twinsburg, Ohio. You will partner with the General Manager to run daily operations, develop the team, and deliver outstanding care for pets and their people.

The role emphasizes culture, coaching, and accountability, with responsibilities spanning guest experience, staffing, budgeting, and performance. Competitive benefits accompany a salary of $50,000–$60,000 based on experience.

Qualifications

• High school diploma or equivalent.
• 2 to 4 years of customer service experience; leadership is a plus.
• Strong communication skills and ability to lead hands-on teams.
• Proficiency with Microsoft Office and point-of-sale systems.
• Availability to work up to 45 to 50 hours per week, including evenings and weekends.
• Valid driver’s license and vehicle for pet transport in emergencies.

Responsibilities

• Lead and coach Shift Leads and Team Members to build capability and confidence.
• Maintain operational excellence across pet care, facility standards, cleanliness, and safety.
• Lead 1 to 2 shifts per week as Manager on Duty and set expectations.
• Assist with staffing, scheduling, and labor guidelines.
• Partner with the GM on recruiting, onboarding, and training; ensure training completion.

Skills

Leadership experience

Communication skills

Team leadership

Customer service

MS Office

POS systems

Availability 45-50 hours

Driver's license

Pet handling knowledge

Education

High school diploma or equivalent

Tools

MS Office

POS systems

Job description

NVA Pet Resorts seeks a hands-on Assistant General Manager to help lead the PetSuites Twinsburg resort in Twinsburg, Ohio. You will partner with the General Manager to run daily operations, develop the team, and deliver outstanding care for pets and their people.

The role emphasizes culture, coaching, and accountability, with responsibilities spanning guest experience, staffing, budgeting, and performance. Competitive benefits accompany a salary of $50,000–$60,000 based on experience.