Pet Resort Operations Leader - Grow Team & Guest Care

Star Valley Veterinary Clinic; Cypress (TX); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

401(k) match

HSA/FSA

Disability insurance

Career growth

Pet-friendly workplace

Job summary

NVA Pet Resorts Cypress is seeking an engaged Assistant General Manager to co-lead the PetSuites Cypress resort in Cypress, Texas. You will partner with the General Manager to run daily operations, elevate pet care, and deliver exceptional service to clients and their pets.

As a hands-on leader, you will coach Shift Leads, manage staffing, and monitor KPIs while maintaining a culture that reflects NVA values. The role offers growth within a growing organization and a strong benefits package.

Qualifications

• High school diploma or equivalent.
• 2–4 years of customer service experience; leadership is a plus.
• Strong communication skills and comfort leading teams in a hands-on environment.
• Proficiency with Microsoft Office and point-of-sale systems.
• Availability to work up to 45–50 hours per week, including evenings and weekends.
• Valid driver’s license, current insurance, and a vehicle for pet transport in emergencies.

Responsibilities

• Lead operational excellence across pet care, facility standards, cleanliness, and safety.
• Lead 1–2 shifts per week as Manager on Duty to set expectations and inspect results.
• Ensure effective staffing and shift execution while following scheduling and labor guidelines.
• Resolve customer concerns with empathy, professionalism, and a solutions mindset.
• Ensure teams are trained and proficient across all resort tasks and operating standards.
• Execute daily audits, checklists, and end-of-shift reporting across departments.

Skills

Customer service leadership

Communication skills

Team supervision

Education

High school diploma or equivalent

Tools

Microsoft Office

POS systems

Job description

NVA Pet Resorts Cypress is seeking an engaged Assistant General Manager to co-lead the PetSuites Cypress resort in Cypress, Texas. You will partner with the General Manager to run daily operations, elevate pet care, and deliver exceptional service to clients and their pets.

As a hands-on leader, you will coach Shift Leads, manage staffing, and monitor KPIs while maintaining a culture that reflects NVA values. The role offers growth within a growing organization and a strong benefits package.