Pet Resort Assistant GM: Lead Teams, Drive Service & Growth

NVA Pet Resorts; Houston (TX); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer match

HSA and FSA options

Disability insurance

Job summary

NVA Pet Resorts in Houston, TX is seeking a hands-on Assistant General Manager for our PetSuites Long Meadow resort. You will partner with the General Manager to oversee daily operations, develop a high-performing team, and deliver outstanding pet care and guest service.

This role requires strong leadership, customer focus, and the ability to manage staffing and budgets. The position offers full-time hours, competitive compensation ranging from $50,000 to $55,000 per year, and benefits.

Qualifications

• 2 to 4 years of customer service experience (leadership experience is a plus).
• Strong communication skills and comfort leading teams in a hands-on environment.
• Proficiency with Microsoft Office and point-of-sale systems.
• Availability to work up to 45 to 50 hours per week, including evenings and weekends.
• Valid driver’s license, current insurance (including comprehensive and collision), and a vehicle you are willing to transport a pet in during an emergency.
• Ability to support and influence workplace change and improvement.

Responsibilities

• Lead resort operations and guest experience.
• Manage staffing, scheduling, and labor guidelines.
• Coach and develop Shift Leads and Team Members to build capability and confidence.
• Monitor performance indicators and drive improvements to meet targets.

Skills

Leadership

Customer service

Communication

POS systems

Education

High school diploma

Tools

Microsoft Office

POS systems

Job description

NVA Pet Resorts in Houston, TX is seeking a hands-on Assistant General Manager for our PetSuites Long Meadow resort. You will partner with the General Manager to oversee daily operations, develop a high-performing team, and deliver outstanding pet care and guest service.

This role requires strong leadership, customer focus, and the ability to manage staffing and budgets. The position offers full-time hours, competitive compensation ranging from $50,000 to $55,000 per year, and benefits.