Pet Resort General Manager: Lead Team & Guest Experience

National Veterinary Associates, Inc.; League City (TX); Híbrido; USD 60.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with employer match

HSA and FSA options

Disability plans

Life/critical illness plans

Descripción de la vacante

NVA Pet Resorts, part of National Veterinary Associates, is seeking a General Manager for the PetSuites League City resort in League City, TX. You’ll lead day-to-day operations, guest experience, and profitability while guiding a team to deliver outstanding pet care.

This hands-on leadership role blends operational excellence with business ownership; you’ll drive revenue, manage costs, and build a culture of accountability and growth across front and back of house.

Formación

• High school diploma or equivalent.
• 3 to 5 years of management experience, including Profit and Loss responsibility.
• Strong operational leadership and the ability to coach, develop, and hold teams accountable.
• Strong Profit and Loss management skills.
• Proficiency with Microsoft Office and point‑of‑sale systems.
• Availability to work up to 45 to 50 hours per week, including evenings and weekends.
• Valid driver’s license, current insurance (including comprehensive and collision), and a vehicle you are willing to transport a pet in during an emergency.
• Ability to drive change, improve processes, and influence outcomes in a fast‑paced environment.

Responsabilidades

• Lead by example and communicate NVA’s mission, values, and objectives.
• Build a positive, high‑accountability culture grounded in leadership competencies and brand excellence.
• Recognize strong performance, coach gaps, and address concerns in a timely and professional way.
• Develop your leadership bench by coaching and growing the Assistant General Manager, Shift Leads, and Team Members.
• Own resort performance against budget and key metrics including revenue, labor, cost of goods sold, expenses, and EBITDA.
• Create and execute a data‑driven resort plan aligned to regional and company initiatives.
• Review financial reports and KPIs to identify trends, solve problems, and capture growth opportunities.
• Teach leaders how to understand performance metrics and take the right actions to hit goals.
• Build and execute a comprehensive sales strategy focused on lead generation, conversion, and retention.
• Develop relationships with local businesses, community groups, and referral sources.

Conocimientos

People leadership

Profit and loss management

Operational leadership

Communication

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

POS systems

Descripción del empleo

NVA Pet Resorts, part of National Veterinary Associates, is seeking a General Manager for the PetSuites League City resort in League City, TX. You’ll lead day-to-day operations, guest experience, and profitability while guiding a team to deliver outstanding pet care.

This hands-on leadership role blends operational excellence with business ownership; you’ll drive revenue, manage costs, and build a culture of accountability and growth across front and back of house.