Pet Resort Guest Services Associate

CCRP PETS LLC; Adams (NJ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Free food & snacks

Free uniforms

Paid time off

Job summary

All American Pet Resorts of North Brunswick is seeking an experienced Guest Services Associate to welcome customers, manage reservations, and coordinate with the care team, ensuring a smooth check-in/out and clear communication of care instructions.

This role emphasizes front-desk responsibilities beyond receptionist duties, requiring pet-care experience, strong customer service, multitasking in a busy environment, and a team-first attitude to support dogs of various sizes and owners daily.

Qualifications

• Professional pet-care experience is required.
• Strong customer-service and communication skills.
• Reliable, organized and detail-oriented.
• Comfortable multitasking in a busy, fast-paced environment.
• Confident working with dogs of different sizes, breeds and temperaments.
• A team-first attitude and willingness to help wherever needed.
• Someone who takes ownership, communicates problems and helps solve them rather than simply passing them along.

Responsibilities

• Welcome customers and provide friendly, professional service from arrival through departure
• Manage reservations, check-ins, check-outs and account updates
• Answer phones and emails and clearly explain our services, pricing and policies
• Maintain accurate vaccination records, feeding instructions, medication information and other important care details
• Communicate closely with our pet-care team to ensure every dog's instructions are understood and followed
• Handle customer questions and concerns calmly and professionally
• Assist with feeding, walking, cleaning, kennel duties and general dog care when needed
• Help keep the front desk organized, accurate and running smoothly during busy periods

Skills

Pet-care experience

Customer service

Communication

Multitasking

Detail-oriented

Team player

Ownership mindset

Dog handling

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Free food & snacks
• Free uniforms
• Paid time off

Professional experience in a pet care environment is required.

Do you love working with dogs and providing great customer service?

All American Pet Resorts of North Brunswick is looking for an experienced Guest Services Associate to help deliver an exceptional experience for our guests and their owners.

This is not a traditional sit-behind-the-desk receptionist position. Our Guest Services team is at the center of our operation — welcoming customers, managing reservations and check-ins, communicating important care instructions to our pet-care team, and stepping in to assist with the dogs when needed.

What You’ll Do

• Welcome customers and provide friendly, professional service from arrival through departure
• Manage reservations, check-ins, check-outs and account updates
• Answer phones and emails and clearly explain our services, pricing and policies
• Maintain accurate vaccination records, feeding instructions, medication information and other important care details
• Communicate closely with our pet-care team to ensure every dog's instructions are understood and followed
• Handle customer questions and concerns calmly and professionally
• Assist with feeding, walking, cleaning, kennel duties and general dog care when needed
• Help keep the front desk organized, accurate and running smoothly during busy periods

What We’re Looking For

• Previous professional pet-care experience is required — pet resort, boarding/daycare facility, veterinary practice or similar environment
• Strong customer-service and communication skills
• Reliable, organized and detail-oriented
• Comfortable multitasking in a busy, fast-paced environment
• Confident working with dogs of different sizes, breeds and temperaments
• A team-first attitude and willingness to help wherever needed
• Someone who takes ownership, communicates problems and helps solve them rather than simply passing them along

What We Offer

• Competitive pay
• Free pet-care services
• Paid time off
• 401(k) with company match
• A professional, established pet-care environment
• The opportunity to work with dogs every day while building relationships with their owners

If you have professional pet-care experience and you're looking for a role where customer service, attention to detail and teamwork actually matter, we’d like to hear from you.