Pet Resort Guest Service Representative

K9 Resorts Luxury Pet Hotel; Norristown (Montgomery County); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Bonus based on performance

Job summary

K9 Resorts is seeking a Pet Resort Guest Service Representative at our Audubon, PA location. You will be the face of the company, delivering a wow experience to clients and their dogs while upholding our mission and values.

You will handle check-in/out, reservations, pet custody, and client interactions. The role requires handling dogs, basic grooming support, and some weekend/holiday hours in a fast-paced pet care environment.

Qualifications

• Lift at least 20 lbs.
• High school diploma or equivalent required.
• Some weekend and holiday hours are required.
• Salesmanship and comfort with people.
• Outgoing, positive and enthusiastic personality.

Responsibilities

• Greet customers entering the building.
• Perform check-in/check-out and reservations in the POS system.
• Take custody of pets and place them in the building.
• Answer telephone inquiries.
• Provide facility tours to potential customers when needed.
• Feed and medicate dogs and provide playtimes on request.
• Perform body checks for pre-existing conditions or injuries.
• Assist with sanitation of lobby, boarding and daycare areas.
• Monitor daycare and bathing tasks as directed by management.

Skills

Salesmanship

Customer service

Outgoing personality

Reliability

Education

High school diploma or equivalent

Tools

POS system

Job description

Benefits

• Bonus based on performance

Role

Pet Resort Guest Service Representative

Job Summary

As a Pet Resort Guest Service Representative at K9 Resorts - Audubon, PA, you are the face of our company. Your primary goal is to provide every client and their dog with a “wow experience,” making them feel comfortable, confident, and like VIPs. You will uphold our mission and values, ensuring every interaction is a positive one.

Pet Resort Guest Service Representative Responsibilities

• Follow all operational procedures as outlined in the K9 Resorts Operations Manual.
• Greet all customers entering the building.
• Perform check-in/check-out and reservation procedures in the POS system.
• Take custody of pets and ensure they are properly placed in the building.
• Answer telephone inquiries.
• Provide tours of the facility to potential customers when necessary.
• Feed and medicate all dogs.
• Provide personal playtimes for dogs when requested.
• Perform body checks to identify pre-existing conditions and/or injuries.
• Perform tasks as requested by management, including:
  • Sanitation of the lobby, boarding, and daycare accommodations.
  • Monitoring daycare.
  • Bathing dogs.

Pet Resort Guest Service Representative Qualifications

• Ability to lift at least 20 lbs.
• High school diploma or equivalent required.
• Some weekend and holiday hours are required.
• Salesmanship personality and comfort.
• Outgoing, positive, and enthusiastic personality.

Company Overview

K9 Resorts are internationally recognized, multi-award-winning pet care facilities. Rated the top pet care franchise in the nation by the International Boarding and Pet Care Services Association, we have consistently been recognized as #1 by major publications. As a family-owned and operated company experiencing exciting growth, we offer significant opportunities for advancement.

We seek energetic, reliable team players who love dogs. At K9 Resorts, we pride ourselves on promoting from within, creating a family-like environment. If you're looking to start a career with potential for growth, join our nationally recognized, top-rated pet care facility.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to K9 Resorts Corporate.