Pet Resort Guest Service Representative

K9 Resorts Luxury Pet Hotel; Gloucester Township (NJ); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Opportunity for advancement

Training & development

Job summary

K9 Resorts Turnersville is seeking a Pet Resort Guest Service Representative to be the face of the company. You will create a "wow" experience for clients and their dogs, ensuring comfort, confidence, and VIP treatment during every interaction.

As part of our team, you will build lasting relationships with clients, explain available services, conduct guided tours, and help arrange reservations. This full-time role requires energy, a passion for dogs, and a polished, high-standard hospitality

Qualifications

• High school diploma or equivalent required.
• Some weekend and holiday hours required.
• Ability to lift at least 20 lbs.
• Outgoing, positive and enthusiastic personality.

Responsibilities

• Assist customers by phone, email, and in person with knowledge of services.
• Guide tours of facility highlighting care standards.
• Escort dogs to accommodations after check-in and to lobby on check-out.
• Maintain accurate check-in/check-out and reservations in POS system.
• Support lobby, daycare and boarding areas with cleanliness and presentation.

Skills

Dog lover

People oriented

Outgoing personality

Education

High school diploma

Tools

POS system

Job description

Benefits:

• Employee discounts
• Opportunity for advancement
• Training & development

Guest Service Representative - Full Time

Job Summary:

As a Pet Resort Guest Service Representative at K9 Resorts Turnersville, you are the face of our company. Your primary goal is to provide every client and their dog with a “wow experience,” making them feel comfortable, confident, and like VIPs. You will uphold our mission and values, ensuring every interaction is a positive one.

Responsibilities:

• Serve as a trusted resource for prospective and existing customers, taking the time to understand their needs, answer questions, recommend appropriate services, and help them feel confident choosing K9 Resorts.
• Build and maintain long-term customer relationships through proactive, personalized communication before, during, and after their pet’s stay.
• Manage prospective customers throughout their journey—from initial inquiry through tour, evaluation, first reservation, and ultimately becoming a loyal K9 Resorts customer.
• Conduct proactive outbound connects, emails, and customer follow-ups to prospective and existing customers, keeping them informed of relevant services, packages, promotions, and upcoming events.
• Consistently work toward established relationship-building goals.Conduct engaging, personalized facility tours that showcase the K9 Resorts experience, communicate our standards of care, and address each prospective customer’s individual questions and priorities.
• Follow up with prospective customers after inquiries and tours to answer questions, overcome concerns, and help guide them toward the appropriate next step.
• Create an exceptional first and last impression by greeting customers with a genuine and enthusiastic tone, anticipating needs, and delivering a polished, luxury hospitality experience at every interaction.
• Manage customer inquiries by phone, email, and in person with confidence, professionalism, urgency, and strong knowledge of K9 Resorts services and offerings.
• Safely escorting dogs to their accommodations after check in and to the lobby at check out.
• Ensuring accurate check-in, check-out, reservation, and customer account procedures within the POS system.
• Follow all operational procedures and service standards outlined in the K9 Resorts Operations Manual.
• Assist with resort operations as directed by management, including maintaining the cleanliness and presentation of the lobby, boarding and daycare accommodations, monitoring daycare, and bathing dogs.

Qualifications:

• Obsessed with dogs.
• Obsessed with people.
• Ability to lift at least 20 lbs.
• High school diploma or equivalent required.
• Some weekend and holiday hours are required.
• Competitive spirit.
• Outgoing, positive, and enthusiastic personality.

Company Overview:

K9 Resorts are internationally recognized, multi-award-winning pet care facilities. Rated the top pet care franchise in the nation by the International Boarding and Pet Care Services Association, we have consistently been recognized as #1 by major publications. As a family-owned and operated company experiencing exciting growth, we offer significant opportunities for advancement. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to K9 Resorts Corporate.