Pet Resort Guest Service Representative

K9 Resorts of Dumbo; New York (NY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Opportunity for advancement

Job summary

K9 Resorts of Dumbo seeks a Pet Resort Guest Service Representative to be the face of the company, delivering a "wow experience" to clients and their dogs. You will uphold our mission and values, ensuring every interaction is positive and VIP-worthy.

You will greet customers, handle check-in/check-out and reservations, oversee pet custody, answer calls, and provide tours when needed. This role includes dog feeding, medicating, playtime, body checks, and facility sanitation.

Qualifications

• High school diploma or equivalent required.
• Some weekend and holiday hours are required.
• Ability to lift at least 20 lbs.

Responsibilities

• Greet all customers entering the building.
• Follow all operational procedures as outlined in the K9 Resorts Operations Manual.
• Take custody of pets and ensure they are properly placed in the building.
• Perform check-in/check-out and reservation procedures in the POS system.
• Answer telephone inquiries.
• Provide tours of the facility to potential customers when necessary.
• Feed and medicate all dogs.
• Provide personal playtimes for dogs when requested.
• Perform body checks to identify pre-existing conditions and/or injuries.
• Sanitation of the lobby, boarding, and daycare accommodations; monitor daycare; bathe dogs.

Skills

Salesmanship

Outgoing personality

Positive attitude

Customer service

Physical stamina

Education

High school diploma or equivalent

Job description

Benefits

• Employee discounts


• Free uniforms


• Opportunity for advancement

Pet Resort Guest Service Representative

As a Pet Resort Guest Service Representative at K9 Resorts of Dumbo, you are the face of our company. Your primary goal is to provide every client and their dog with a “wow experience,” making them feel comfortable, confident, and like VIPs. You will uphold our mission and values, ensuring every interaction is a positive one.

Pet Resort Guest Service Representative Responsibilities

• Follow all operational procedures as outlined in the K9 Resorts Operations Manual.


• Greet all customers entering the building.


• Perform check-in/check-out and reservation procedures in the POS system.


• Take custody of pets and ensure they are properly placed in the building.


• Answer telephone inquiries.


• Provide tours of the facility to potential customers when necessary.


• Feed and medicate all dogs.


• Provide personal playtimes for dogs when requested.


• Perform body checks to identify pre-existing conditions and/or injuries.


• Perform tasks as requested by management, including:
  
  
  • Sanitation of the lobby, boarding, and daycare accommodations.
  
  
  • Monitoring daycare.
  
  
  • Bathing dogs.
  
  

Pet Resort Guest Service Representative Qualifications

• Ability to lift at least 20 lbs.


• High school diploma or equivalent required.


• Some weekend and holiday hours are required.


• Salesmanship personality and comfort.


• Outgoing, positive, and enthusiastic personality.

Company Overview

K9 Resorts are internationally recognized, multi-award-winning pet care facilities. Rated the top pet care franchise in the nation by the International Boarding and Pet Care Services Association, we have consistently been recognized as #1 by major publications.

We seek energetic, reliable team players who love dogs. At K9 Resorts, we pride ourselves on promoting from within, creating a family-like environment. If you're looking to start a career with potential for growth, join our nationally recognized, top-rated pet care facility.