Luxury Pet Resort Guest Experience & Sales Specialist

Luxury Pet Hotel Investment; Wellington (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k)

Health, dental, and vision benefits

Flexible scheduling

Training & development programs

Employee discounts and perks

Job summary

K9 Resorts in Wellington, FL is seeking a Customer Service Representative to drive guest experience and business growth at the front desk, handling phone, in-person, and email interactions.

You will convert inquiries into reservations, upsell services, and lead tours of our luxury facility while maintaining pet care operations with accuracy and care; weekend/holiday availability is required.

We offer benefits like 401(k), health/dental/vision, flexible scheduling, training and employee perks.

Qualifications

• Passion for dogs and understanding of pet parent expectations.
• Strong sales mindset with confidence in closing and upselling services.
• Excellent communication and multitasking skills.
• Ability to thrive in a fast-paced, team-driven environment.
• Tech-comfortable (POS systems, scheduling, Microsoft Office).
• Weekend and holiday availability required.

Responsibilities

• Deliver 5-Star service at every interaction—phone, in-person, and email.
• Convert inquiries into reservations and tours into enrollments.
• Confidently recommend services, packages, and upgrades tailored to each pet.
• Lead engaging tours showcasing our luxury facility and standards.
• Serve as a brand ambassador at local events and community outreach.
• Check pets in/out and ensure accurate accommodations and care instructions.
• Document feeding, medications, and special instructions with precision.
• Assist with daycare, play sessions, and basic pet care tasks.
• Monitor pet health and behavior, escalating concerns immediately.
• Maintain cleanliness and sanitation standards throughout the resort.

Skills

Sales mindset

Communication

Multitasking

Tech-savvy

Team player

Weekend/holiday availability

Tools

POS systems

Scheduling software

Microsoft Office

Job description

K9 Resorts in Wellington, FL is seeking a Customer Service Representative to drive guest experience and business growth at the front desk, handling phone, in-person, and email interactions.

You will convert inquiries into reservations, upsell services, and lead tours of our luxury facility while maintaining pet care operations with accuracy and care; weekend/holiday availability is required.

We offer benefits like 401(k), health/dental/vision, flexible scheduling, training and employee perks.