Pet Resort Guest Experience Specialist

Best Friends Pet Care; Lenexa (KS); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

STD/LTD

401K with company matching

ESOP

Paid vacation

Pet discounts

Job summary

Mac & Pete's Pet Resort in Lenexa, KS is seeking a friendly Customer Service representative for entry-level work. The role offers $14.00–$15.00 per hour with both full-time and part-time options and requires a High School diploma.

You will be the first point of contact for guests and their pets, ensuring a welcoming, organized experience. Responsibilities include welcome/check-in, answering calls, scheduling, and maintaining cleanliness.

Qualifications

• Love of animals and customer service mindset.
• Willing to work evenings, weekends and holidays.
• Able to lift 40 pounds and stand for extended periods.
• Comfort around disinfectants and pet environments.
• Proficient with computer systems for reservations and check-ins.

Responsibilities

• Welcomes human and pet guests with excellent service.
• Checks in and out guests, answers questions, and gives tours as needed.
• Handles phone reservations and scheduling.
• Maintains facility cleanliness throughout shifts.
• Communicates with management and team members to ensure smooth operations.

Skills

Love of animals

Professional demeanor

Evenings weekends holidays

Lift 40 pounds

Stamina to stand 8 hours

Computer system proficiency

Education

High School Diploma or equivalent

1 year animal experience

Job description

Mac & Pete's Pet Resort in Lenexa, KS is seeking a friendly Customer Service representative for entry-level work. The role offers $14.00–$15.00 per hour with both full-time and part-time options and requires a High School diploma.

You will be the first point of contact for guests and their pets, ensuring a welcoming, organized experience. Responsibilities include welcome/check-in, answering calls, scheduling, and maintaining cleanliness.