Customer Service Representative

Best Friends Pet Care; Lenexa (KS); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

STD/LTD

401K with company matching

ESOP

Paid vacation

Pet discounts

Job summary

Mac & Pete's Pet Resort in Lenexa, KS is seeking a friendly Customer Service representative for entry-level work. The role offers $14.00–$15.00 per hour with both full-time and part-time options and requires a High School diploma.

You will be the first point of contact for guests and their pets, ensuring a welcoming, organized experience. Responsibilities include welcome/check-in, answering calls, scheduling, and maintaining cleanliness.

Qualifications

• Love of animals and customer service mindset.
• Willing to work evenings, weekends and holidays.
• Able to lift 40 pounds and stand for extended periods.
• Comfort around disinfectants and pet environments.
• Proficient with computer systems for reservations and check-ins.

Responsibilities

• Welcomes human and pet guests with excellent service.
• Checks in and out guests, answers questions, and gives tours as needed.
• Handles phone reservations and scheduling.
• Maintains facility cleanliness throughout shifts.
• Communicates with management and team members to ensure smooth operations.

Skills

Love of animals

Professional demeanor

Evenings weekends holidays

Lift 40 pounds

Stamina to stand 8 hours

Computer system proficiency

Education

High School Diploma or equivalent

1 year animal experience

Job description

Job Details: Level: Entry, Job Location: Lenexa KS - Mac & Petes Pet Resort (LEN234) - lenexa, KS, Position Type: Full-Time/Part-Time, Education Level: High School, Salary Range: $14.00 - $15.00Hourly, Travel Percentage: None, Job Shift: Day, Job Category: Customer Service, Our Customer Service Representatives are passionate animal lovers who provide our human and pet guests with “wow” service. Our CSRs are our first points of contact with our guests and are focused on building great relationships.

We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 80 locations in twenty-six states coast-to-coast and have been in business for 30 years.

If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!

We offer:

• Health, dental, vision, life insurance, STD/LTD, 401K with company matching
• ESOP - Employee Stock Ownership Plan (100% company paid)
• Paid vacation
• Pet supply and service discounts and more!

Responsibilities:

• Main lobby operations – check-ins, check-outs, guest visits and tours, answering general questions
• Answering and handling calls in a professional manner
• Maintaining cleanliness
• Maintaining cleanliness
• Scheduling
• File maintenance
• Data entry

Qualifications: Skills Required

• Possess a love of animals
• Displays a professional manner at all times
• Ability to work evenings, weekends & holidays
• Lift/carry 40 pounds or more
• Able to stand/walk for eight hours a day
• Able to work in a fast-paced environment
• Able to work on a computer system
• Able to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.

Essential Job Functions

• Welcomes both human and pet guests
• Can correctly identify animal body language/behavior
• Follows safe handling procedures
• Checking in and out of pet guests while providing excellent customer service
• Escorts pets to and from their rooms
• Takes reservations over the phone
• Can work both individually and as a team player while performing duties
• Contributes in maintaining the cleanliness of the facility
• Communication with management and other team members

Required Education

• High School Graduate or Equivalent
• At least 1 year of professional animal experience