Pet Resort Guest Experience Specialist

K9 Resorts of Gallatin; Gallatin (TN); On-site; USD 16,531 - 24,796; Full time

Job summary

K9 Luxury Resorts Pet Hotel - Gallatin is seeking a Pet Resort Guest Service Representative to be the face of our brand and deliver a memorable pet-care experience. You will handle check-ins, reservations, tours, and daily interactions with clients and their dogs while upholding our mission and values.

The role requires an outgoing, energetic personality, a willingness to work some weekends/holidays, and the ability to perform basic tasks such as bathing dogs and ensuring cleanliness of the

Qualifications

• High school diploma or equivalent required.
• Some weekend and holiday hours are required.
• Salesmanship and a friendly, outgoing personality.
• Positive, enthusiastic attitude and strong customer service skills.

Responsibilities

• Greet customers entering the facility and respond to inquiries.
• Check-in/check-out and manage reservations in the POS system.
• Oversee pet care check-ins, feeding, and daily interaction as needed.
• Provide tours of the facility to potential customers when appropriate.
• Maintain sanitation of lobby and boarding areas and monitor daycare operations.
• Bath dogs and assist with basic grooming tasks as needed.

Skills

Customer service

Weekend availability

Communication

Education

High school diploma

Tools

POS system

Job description

K9 Luxury Resorts Pet Hotel - Gallatin is seeking a Pet Resort Guest Service Representative to be the face of our brand and deliver a memorable pet-care experience. You will handle check-ins, reservations, tours, and daily interactions with clients and their dogs while upholding our mission and values.

The role requires an outgoing, energetic personality, a willingness to work some weekends/holidays, and the ability to perform basic tasks such as bathing dogs and ensuring cleanliness of the