Parttime Pet Resort Guest Service Representative

K9 Resorts of Gallatin; Gallatin (TN); On-site; USD 16,531 - 24,796; Full time

Job summary

K9 Luxury Resorts Pet Hotel - Gallatin is seeking a Pet Resort Guest Service Representative to be the face of our brand and deliver a memorable pet-care experience. You will handle check-ins, reservations, tours, and daily interactions with clients and their dogs while upholding our mission and values.

The role requires an outgoing, energetic personality, a willingness to work some weekends/holidays, and the ability to perform basic tasks such as bathing dogs and ensuring cleanliness of the

Qualifications

• High school diploma or equivalent required.
• Some weekend and holiday hours are required.
• Salesmanship and a friendly, outgoing personality.
• Positive, enthusiastic attitude and strong customer service skills.

Responsibilities

• Greet customers entering the facility and respond to inquiries.
• Check-in/check-out and manage reservations in the POS system.
• Oversee pet care check-ins, feeding, and daily interaction as needed.
• Provide tours of the facility to potential customers when appropriate.
• Maintain sanitation of lobby and boarding areas and monitor daycare operations.
• Bath dogs and assist with basic grooming tasks as needed.

Skills

Customer service

Weekend availability

Communication

Education

High school diploma

Tools

POS system

Job description

Pet Resort Guest Service Representative

Job Summary: As a Pet Resort Guest Service Representative at K9 Luxury Resorts Pet Hotel - Gallatin, you are the face of our company. Your primary goal is to provide every client and their dog with a “wow experience,” making them feel comfortable, confident, and like VIPs. You will uphold our mission and values, ensuring every interaction is a positive one.

Responsibilities

• Follow all operational procedures as outlined in the K9 Resorts Operations Manual.
• Greet all customers entering the building.
• Perform check-in/check-out and reservation procedures in the POS system.
• Take custody of pets and ensure they are properly placed in the building.
• Answer telephone inquiries.
• Provide tours of the facility to potential customers when necessary.
• Feed and medicate all dogs.
• Provide personal playtimes for dogs when requested.
• Perform body checks to identify pre-existing conditions and/or injuries.
• Sanitation of the lobby, boarding, and daycare accommodations.
• Monitoring daycare.
• Bathing dogs.

Qualifications

• Ability to lift at least 20 lbs.
• High school diploma or equivalent required.
• Some weekend and holiday hours are required.
• Salesmanship personality and comfort.
• Outgoing, positive, and enthusiastic personality.

Company Overview

K9 Resorts are internationally recognized, multi-award-winning pet care facilities. Rated the top pet care franchise in the nation by the International Boarding and Pet Care Services Association, we have consistently been recognized as #1 by major publications. As a family-owned and operated company experiencing exciting growth, we offer significant opportunities for advancement.

We seek energetic, reliable team players who love dogs. At K9 Resorts, we pride ourselves on promoting from within, creating a family-like environment. If you're looking to start a career with potential for growth, join our nationally recognized, top-rated pet care facility.