Pet Resort GM: Lead Operations, Grow Revenue

PetSuites; Houston (TX); On-site; USD 58,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

401(k) with employer match

HSA and FSA options

Disability insurance

Job summary

NVA Pet Resorts is hiring a full-time General Manager for the PetSuites Kingwood resort in Kingwood, Texas. You’ll own site performance including operations, guest experience, sales growth, and profitability while leading a team that delivers outstanding pet care and customer service.

The General Manager is accountable for day-to-day operations and overall performance, blending hands-on leadership with business ownership to drive revenue, manage costs, and foster a culture of growth and

Qualifications

• High school diploma or equivalent required.
• 3–5 years of management with P&L responsibility.
• Strong operational leadership and coaching ability.
• Profit and loss management skills essential.
• Proficiency with Microsoft Office and POS systems.
• Willing to work up to 45–50 hours per week, including evenings/weekends.
• Valid driver’s license, insurance, and vehicle for pet transport.

Responsibilities

• Lead resort operations and overall performance against budget and KPIs.
• Develop and execute data-driven plans aligned to company initiatives.
• Coach and develop the leadership team, including assistants and shift leads.
• Drive revenue growth and manage costs to improve EBITDA.
• Build and maintain guest experience and pet care quality across departments.
• Oversee safety, compliance, and training programs.

Skills

Leadership

Profit and Loss

MS Office & POS

Hours flexibility

Education

High school diploma or equivalent

Tools

Microsoft Office

Point-of-Sale Systems

Job description

NVA Pet Resorts is hiring a full-time General Manager for the PetSuites Kingwood resort in Kingwood, Texas. You’ll own site performance including operations, guest experience, sales growth, and profitability while leading a team that delivers outstanding pet care and customer service.

The General Manager is accountable for day-to-day operations and overall performance, blending hands-on leadership with business ownership to drive revenue, manage costs, and foster a culture of growth and