Pet Resort General Manager: Lead Ops & Guest Experience

PetSuites Kingwood.; Kingwood (WV); On-site; USD 58,000 - 65,000; Full time

Benefits offered by this job

401(k) with employer match

HSA and FSA options

Disability coverage

Paid time off

Job summary

National Veterinary Associates (NVA) is seeking a General Manager for the PetSuites Kingwood resort in Kingwood, Texas. You will oversee day-to-day operations, guest experience, and financial performance, leading a team to deliver outstanding pet care and customer service.

In this role, you will drive revenue, manage costs, and foster a culture of accountability and growth while upholding brand standards and leadership competencies across the organization.

Qualifications

• Minimum high school diploma or equivalent.
• 3–5 years of management experience with Profit and Loss responsibility.
• Strong operational leadership and coaching ability.
• Proficient with Microsoft Office and point-of-sale systems.
• Willingness to work up to 45–50 hours per week, including evenings/weekends.
• Valid driver’s license, insurance, and vehicle for pet transport in emergencies.

Responsibilities

• Lead site operations, guest experience, and profitability.
• Own resort performance against budget and key metrics (revenue, labor, COGS, expenses, EBITDA).
• Develop and execute data-driven resort plan aligned to regional/company initiatives.
• Coach and develop Assistant GM, Shift Leads, and team members.
• Build and implement a comprehensive sales strategy and local market plans.
• Hire, onboard, train, and retain a high-performing team; ensure training compliance.
• Oversee safety, pet care, facility standards, inventory, and compliance.
• Lead Manager on Duty 1–2 shifts per week; supervise daily audits and reporting.

Skills

Leadership

P&L management

Operational leadership

Microsoft Office

POS systems

Work 45-50 hrs/wk

Driver's license

Education

High school diploma or equivalent

Tools

POS systems

Job description

National Veterinary Associates (NVA) is seeking a General Manager for the PetSuites Kingwood resort in Kingwood, Texas. You will oversee day-to-day operations, guest experience, and financial performance, leading a team to deliver outstanding pet care and customer service.

In this role, you will drive revenue, manage costs, and foster a culture of accountability and growth while upholding brand standards and leadership competencies across the organization.