Pet Resort General Manager - Lead, Grow & Delight Pets

Star Valley Veterinary Clinic; Houston (TX); On-site; USD 58,000 - 65,000; Full time

Benefits offered by this job

401(k) with employer match

Health savings account (HSA)

Flexible benefits

Disability coverage

Job summary

National Veterinary Associates, Inc. is seeking a General Manager for PetSuites Kingwood in Kingwood, Texas.

You will oversee daily operations, guest experience, revenue growth, and profitability while leading a dedicated team to deliver top-tier pet care and service. You will drive performance through leadership, data-driven planning, and cross-functional collaboration, ensuring adherence to brand standards and company policies.

Qualifications

• High school diploma or equivalent.
• 3–5 years of management experience with P&L responsibility.
• Experience in hospitality/retail/veterinary or service environment preferred.

Responsibilities

• Lead and manage site operations, guest experience, sales growth, and profitability.
• Develop and coach leadership bench including assistants and shift leads.
• Own resort performance against budget and KPIs; drive revenue and control costs.
• Build and execute a data-driven plan aligned to company initiatives.
• Lead sales, marketing, and community outreach to drive demand.

Skills

Leadership

P&L management

Operations leadership

Coaching & development

Education

High school diploma

Tools

MS Office

POS systems

Job description

National Veterinary Associates, Inc. is seeking a General Manager for PetSuites Kingwood in Kingwood, Texas.

You will oversee daily operations, guest experience, revenue growth, and profitability while leading a dedicated team to deliver top-tier pet care and service. You will drive performance through leadership, data-driven planning, and cross-functional collaboration, ensuring adherence to brand standards and company policies.