Pet Resort Front Desk Specialist | Flexible Hours

Village Pet Care; Madison (AL); On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

Discounted daycare

Discounted boarding

Medical plan

Vision plan

Dental plan

401k

Job summary

Pawtown Pet Resort Madison is hiring a part-time Customer Service Representative to be the friendly first contact for our guests and their pets. You’ll greet arrivals with a smile, answer questions about boarding, grooming and daycare, and help keep reservations smooth for pets and their people.

This role emphasizes warm communication, teamwork, and reliability in a fast-paced front desk. Benefits include discounted daycare and boarding for your own dog, and full-time options with medical,

Qualifications

• Excellent communication skills: phone, email, in person.
• Team player with a friendly, customer-focused demeanor.
• Customer service experience preferred.
• Flexible schedule including evenings, weekends, and holidays.
• Organized with attention to detail in a busy front desk.
• Able to handle dogs of various sizes during busy shifts.
• Dog lover who enjoys working with animals.

Responsibilities

• Greet clients and pets warmly as they arrive.
• Answer calls and emails with helpful information on services.
• Schedule appointments and manage reservations.
• Assist with check-ins/check-outs and front desk duties.
• Coordinate with grooming and kennel staff.
• Maintain front desk cleanliness and organization.
• Ensure a positive guest experience for pets and parents.

Skills

Excellent communication

Team player

Customer service

Flexibility

Organized

Physical stamina

Dog lover

Job description

Pawtown Pet Resort Madison is hiring a part-time Customer Service Representative to be the friendly first contact for our guests and their pets. You’ll greet arrivals with a smile, answer questions about boarding, grooming and daycare, and help keep reservations smooth for pets and their people.

This role emphasizes warm communication, teamwork, and reliability in a fast-paced front desk. Benefits include discounted daycare and boarding for your own dog, and full-time options with medical,