Customer Service Representative

Village Pet Care; Madison (AL); On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

Discounted daycare

Discounted boarding

Medical plan

Vision plan

Dental plan

401k

Job summary

Pawtown Pet Resort Madison is hiring a part-time Customer Service Representative to be the friendly first contact for our guests and their pets. You’ll greet arrivals with a smile, answer questions about boarding, grooming and daycare, and help keep reservations smooth for pets and their people.

This role emphasizes warm communication, teamwork, and reliability in a fast-paced front desk. Benefits include discounted daycare and boarding for your own dog, and full-time options with medical,

Qualifications

• Excellent communication skills: phone, email, in person.
• Team player with a friendly, customer-focused demeanor.
• Customer service experience preferred.
• Flexible schedule including evenings, weekends, and holidays.
• Organized with attention to detail in a busy front desk.
• Able to handle dogs of various sizes during busy shifts.
• Dog lover who enjoys working with animals.

Responsibilities

• Greet clients and pets warmly as they arrive.
• Answer calls and emails with helpful information on services.
• Schedule appointments and manage reservations.
• Assist with check-ins/check-outs and front desk duties.
• Coordinate with grooming and kennel staff.
• Maintain front desk cleanliness and organization.
• Ensure a positive guest experience for pets and parents.

Skills

Excellent communication

Team player

Customer service

Flexibility

Organized

Physical stamina

Dog lover

Job description

Description

Are you passionate about pets and love connecting with people who feel the same?

At Pawtown Pet Resort Madison, we're seeking a warm and friendlypart time Customer Service Representative to be the first point of contact for our valued clients and their furry friends. In this role, you'll be responsible for greeting customers with a smile, answering questions about our services, and helping to ensure every pet and pet parent has a fantastic experience with us.

What You'll Do:

• Say Hello! Cheerfully greet pets and their humans when they arrive at our resort.
• Client Communication: Answer phone calls and emails with a positive attitude, providing helpful information about our boarding, grooming, and daycare services; Provide basic information about pet care and resort policies to clients, always keeping a customer-focused approach.
• Scheduling: Schedule appointments and manage reservations to keep our resort running smoothly.
• Daily Front Desk Operations: Assist with check-ins and check-outs, ensuring pets have everything they need for a comfortable stay; Check dogs into daycare, boarding, and grooming
• Maintaining Documents: Contact veterinarians to get vaccine or other needed information regarding pets in our care; Work with our kennel software to book appointments, make notes on client and pet profiles, and obtain relevant information as needed.
• Communicating with Back‑of‑House Staff: Communicate with grooming and kennel staff regarding dogs as they check in and their needs
• Running Dogs: Escort our furry friends to play areas/kennels/etc.
• Organization and Office Maintenance: Responsible for the overall cleanliness/appearance of our front office; Vacuum/sweep and mop daily or as needed, clean windows, wipe down counters; keep desk, papers, etc. clean and organized
• Represent Your Village: Always be thoughtful of the appearance of the office and yourself through the eyes of our clients.

Please note that the above-listed duties and responsibilities are the basic requirements for this role and may be modified, expanded, or reduced based on the evolving needs of the company.

If you’re the right candidate, we’d love for you to join our team! Benefits for all team members at Pawtown Pet Resort Madison include discounted daycare and boarding for your own dog, with additional benefits available for full time employees like medical/vision/dental plans and 401k! Pay starts at $13.00/hr.

Requirements

Our perfect customer service professional will embody these qualities:

• Excellent communication skills: Phone, interpersonal, and written, with proper spelling and grammar, and a professional and friendly demeanor
• Team Player: Works together well with others to make sure all our guests are cared for and pet parents satisfied!
• Customer Service Background: Previous experience in a customer service role preferred, but not required—but a drive to meet and exceed client expectations is paramount
• Flexibility: A flexible schedule. Willingness to work evenings, weekends, and holidays as needed.This positions schedule is 1:00pm - 6:00pm (shift schedule subject to change)
• Organized: Attention to detail and great organizational skills to keep track of the varying needs of your Village
• Physical Stamina: Able to handle/transport dogs of all sizes by leash, and to keep upright and busy throughout a hectic shift.
• Dog Lover: Passion for working with animals a must!