Pet Resort Front Desk Host & Guest Experience

Workstream; Mesa (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, Dental & Vision

Insurance

Paid Training

Employee Pet Care Discounts

Tips

Career growth opportunities within NVA

Job summary

NVA Pet Resorts is seeking a Full-Time Customer Service Representative (Pet Host) to manage the front desk, ensure welcoming experiences, and coordinate bookings for boarding, daycare, grooming, and training. You will greet clients and pets, handle phone and email inquiries, and balance payments, while upholding a safe, clean lobby.

The role requires weekend and holiday availability, physical ability to stand and lift up to 60 lbs, and a passion for dogs and cats.

Qualifications

• Excellent customer service and communication skills.
• Friendly, professional demeanor in person and on the phone.
• Able to multitask in a busy lobby and front desk environment.

Responsibilities

• Greet clients and pets warmly and professionally.
• Manage check-ins and check-outs for guests.
• Book boarding, daycare, grooming, and training reservations.

Skills

Customer service

Multitasking

Phone handling

Scheduling software

Tools

CRM software

Job description

NVA Pet Resorts is seeking a Full-Time Customer Service Representative (Pet Host) to manage the front desk, ensure welcoming experiences, and coordinate bookings for boarding, daycare, grooming, and training. You will greet clients and pets, handle phone and email inquiries, and balance payments, while upholding a safe, clean lobby.

The role requires weekend and holiday availability, physical ability to stand and lift up to 60 lbs, and a passion for dogs and cats.