Pet Resort Front Desk Host — Guest & Pet Care

Workstream; Ann Arbor (MI); On-site; USD 30,000 - 42,000; Full time

Job summary

NVA Pet Resorts in Ann Arbor, MI is hiring a Full-Time Customer Service Representative (Pet Host) to greet clients and manage front desk operations, ensuring pets and their families feel welcome. You will book boarding, daycare, grooming, and training, answer calls and emails, process payments, verify vaccination records, and upsell services and memberships.

This role requires weekend and holiday availability in a fast-paced resort environment.

Qualifications

• Greeting clients, pets, and vendors warmly.
• Booking boarding, daycare, grooming, and training reservations.
• Answering phones, emails, and voicemails promptly.
• Processing payments and balancing transactions.
• Obtaining and verifying vaccination records.
• Recommending services and activity packages that meet client needs.
• Willingness to work weekends and holidays.
• Handling dogs of all sizes safely.

Responsibilities

• As a Pet Host, you are the first and last impression of our resort, managing front desk and lobby.
• You’ll greet clients, pets, and vendors and verify vaccination records.
• You’ll book boarding, daycare, grooming, and training reservations.
• You’ll answer calls, emails, and voicemails and process payments.

Skills

Friendly demeanor

Detail-oriented

Multitasking

Phone/scheduling

Upselling/memberships

Job description

NVA Pet Resorts in Ann Arbor, MI is hiring a Full-Time Customer Service Representative (Pet Host) to greet clients and manage front desk operations, ensuring pets and their families feel welcome. You will book boarding, daycare, grooming, and training, answer calls and emails, process payments, verify vaccination records, and upsell services and memberships.

This role requires weekend and holiday availability in a fast-paced resort environment.