Pet Resort Front Desk Host — Customer Experience Pro

PetSuites; Plymouth (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, Dental & Vision

Insurance

Paid Training

Employee Pet Care Discounts

Tips

Career growth opportunities within NVA

Job summary

PetSuites, a luxury pet resort, seeks a Full-Time Customer Service Representative (Pet Host) to greet clients, check in pets, manage bookings, and balance transactions. You’ll handle phones, emails, and records with care, delivering exceptional experiences for pets and their families.

Join a team that values warm, professional service, teamwork, and a welcoming lobby atmosphere. Weekend and holiday shifts are required, with opportunities for growth within NVA Pet Resorts.

Qualifications

• Warm, friendly and professional demeanor.
• Comfortable multitasking in a busy lobby and on the phone.
• Strong scheduling and computer systems skills.
• Passionate about pets with a customer service mindset.
• Able to upsell services and promote memberships when appropriate.

Responsibilities

• Greet clients and pets warmly at front desk.
• Manage check-ins/check-outs and reservations.
• Answer phones, emails, and voicemails promptly.
• Process payments and balance transactions.
• Obtain and verify vaccination records.
• Communicate updates to leadership and team.
• Maintain lobby cleanliness and safety.

Skills

Friendly demeanor

Multitasking

Phone & scheduling

Customer service

Detail-oriented

Tools

CRM software

Front desk software

Job description

PetSuites, a luxury pet resort, seeks a Full-Time Customer Service Representative (Pet Host) to greet clients, check in pets, manage bookings, and balance transactions. You’ll handle phones, emails, and records with care, delivering exceptional experiences for pets and their families.

Join a team that values warm, professional service, teamwork, and a welcoming lobby atmosphere. Weekend and holiday shifts are required, with opportunities for growth within NVA Pet Resorts.