Pet Host: Front Desk & Guest Experience at Luxury Resort

City Bark; Southlake (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health, Dental & Vision

Insurance

Paid Training

Employee Pet Care Discounts

Tips

Career growth opportunities within NVA

Job summary

NVA Pet Resorts, a premier pet care brand, seeks a Full-Time Customer Service Representative (Pet Host) to greet clients and pets, manage the front desk, and coordinate services such as boarding, daycare, grooming, and training. You’ll balance payments, verify vaccination records, and help families feel welcome in a busy luxury resort.

You must enjoy pets, stay organized, and be comfortable handling multiple tasks while delivering exceptional service, including tours and upselling memberships.

Qualifications

• Friendly, confident and professional demeanor.
• Detail-oriented and organized.
• Willing to work weekends and holidays.

Responsibilities

• Greeting clients, pets, and vendors warmly.
• Managing check-ins and check-outs.
• Booking boarding, daycare, grooming, and training reservations.
• Answering phones, emails, and voicemails promptly.
• Processing payments and balancing transactions.
• Obtaining and verifying vaccination records.
• Managing waitlists during peak seasons.
• Recommending services and activity packages to meet client needs.
• Communicating pet updates to leadership.
• Keeping lobby and front areas clean and safe.

Skills

Customer service

Phone systems

Scheduling

Multitasking

Pet care knowledge

Tools

Booking software

POS systems

Job description

NVA Pet Resorts, a premier pet care brand, seeks a Full-Time Customer Service Representative (Pet Host) to greet clients and pets, manage the front desk, and coordinate services such as boarding, daycare, grooming, and training. You’ll balance payments, verify vaccination records, and help families feel welcome in a busy luxury resort.

You must enjoy pets, stay organized, and be comfortable handling multiple tasks while delivering exceptional service, including tours and upselling memberships.