Pet Resort Front Desk Guest Experience Specialist

Pet Paradise; South Carolina; On-site; USD 15,000 - 22,000; Full time

Benefits offered by this job

Advancement opportunities

Unleashed Leadership Academy –Scholar-

Dog Training Academy scholarship

Grooming Academy scholarship

Pet Day Camp for your dog

Pet boarding discounts

On-demand pay with DailyPay

Health, Dental and Vision Insurance

401(k) with company match

Paid Time Off

EAP with mental health benefit

Job summary

Pet Paradise is hiring a Front Desk Associate at our Hilton Head resort. You will warmly welcome pet parents and their pets, manage check-ins/outs, and coordinate suite placement while ensuring guests have a premier experience.

You’ll handle calls, emails, and payments with care, and maintain a clean entrance and lobby. The role requires physical activity, flexibility for shifts including weekends and holidays, and the ability to lift up to 60 lbs.

Qualifications

• 1–2 years in a customer service role (Customer Service, Call Center, Receptionist)
• Detailed, but can work with a sense of urgency while providing exceptional customer service
• Cheerful, friendly, and a positive team-oriented attitude
• Strong written and verbal communication skills, and attention to detail

Responsibilities

• Welcome pet parents and their pets as they enter the resort with a positive, helpful demeanor
• Organize and process check-ins and check-outs
• Walk dogs for drop-off/pickup and coordinate suite placement
• Answer phone calls, voicemails, and emails in a timely, problem-solving manner
• Handle cashier duties and point-of-sale operations
• Communicate with pet parents and resort leadership to fulfill requests
• Maintain cleanliness of entrance, lobby, and restrooms
• Support cat room and coordinate with veterinary teams as needed

Skills

Customer service

Communication

Problem solving

Team oriented

Job description

Pet Paradise is hiring a Front Desk Associate at our Hilton Head resort. You will warmly welcome pet parents and their pets, manage check-ins/outs, and coordinate suite placement while ensuring guests have a premier experience.

You’ll handle calls, emails, and payments with care, and maintain a clean entrance and lobby. The role requires physical activity, flexibility for shifts including weekends and holidays, and the ability to lift up to 60 lbs.