Pet Resort Front Desk: Guest Experience & Care

Pet Paradise; Florida; Vor Ort; USD 17.000 - 24.000; Vollzeit

Benefits dieser Stelle

Advancement

Dog Training Academy

Grooming Academy

Pet Day Camp

Pet Boarding (30 days)

On-demand pay

Discounted Veterinary Care

Dog/Cat Adoption Assistance

Fitness Reimbursement

Paid Time Off

401(k) with Company Match

Health, Dental and Vision Insurance

Employee Assistance Program

Zusammenfassung

Pet Paradise is seeking a Front Desk Associate at our Winter Garden resort to greet pet parents and their guests, manage check-ins/outs, and coordinate suite placements. The role involves walking dogs, responding to calls and emails, and handling cash operations with a focus on exceptional service.

You’ll work in a pet-friendly environment with advancement paths through our Unleashed Leadership Academy, Grooming Academy, and Dog Training Academy, plus benefits like paid time off, health

Qualifikationen

• One to two years in a customer service role (Customer Service, Call Center, Receptionist)
• Detailed, but can work with a sense of urgency while providing exceptional customer service
• Cheerful, friendly, and a positive team-oriented attitude
• Strong written and verbal communication skills, and attention to detail, especially where documentation is concerned
• Enjoys problem solving in order to provide our guests and customers with a premier experience
• This position requires a considerable amount of physical labor, including pet handling, walking, and standing for long periods of time
• Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
• Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times

Aufgaben

• Organizing and processing check-ins and check-outs
• Walking our four-legged friends for drop off and pickup and coordinating suite placement while ensuring all needs are met
• Answering in-coming phone calls; listening, and responding to voicemails; and responding to emails- all in a timely, problem-solving manner
• Completing cashier and point of sale operations
• Communicating and following through with pet parent and resort leadership requests
• Maintaining cleanliness of the entranceway and lobby, including the restrooms
• Responsible for maintaining, cleaning, and supporting the cat room (per resort routines)
• Acting as a liaison to veterinary service team; veterinary appointment status and arrivals
• Responsible for taking off and putting on harnesses at check in and check out
• Making sure suites are set up for each pet
• Familiar with different types of harnesses

Kenntnisse

Customer Service

Communication

Team Player

Problem Solving

Flexibility

Physical Stamina

Jobbeschreibung

Pet Paradise is seeking a Front Desk Associate at our Winter Garden resort to greet pet parents and their guests, manage check-ins/outs, and coordinate suite placements. The role involves walking dogs, responding to calls and emails, and handling cash operations with a focus on exceptional service.

You’ll work in a pet-friendly environment with advancement paths through our Unleashed Leadership Academy, Grooming Academy, and Dog Training Academy, plus benefits like paid time off, health