Pet Resort Front Desk & Guest Experience Specialist

PetSuites; Novi (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, Dental & Vision

Insurance

Paid Training

Employee Pet Care Discounts

Tips

Career growth opportunities within NVA

Job summary

PetSuites in Novi, Michigan is hiring a full-time Customer Service Representative (Pet Host) to be the welcoming face of our luxury pet resort. You will run the front desk, greet clients and pets, and ensure every interaction is positive and professional.

You will manage bookings for boarding, daycare, grooming, and training, handle payments, verify vaccination records, and assist during peak times with a flexible, team-oriented approach in a busy environment.

Qualifications

• Friendly, confident, and professional.
• Detail-oriented and organized.
• Comfortable multitasking in a busy lobby.
• Strong with phones, scheduling, and computer systems.
• Comfortable giving tours, recommending services, selling packages and memberships.
• Calm and solution-focused when handling customer concerns.
• Passionate about dogs and cats.

Responsibilities

• Greet clients, pets, and vendors warmly.
• Manage check-ins and check-outs.
• Book boarding, daycare, grooming, and training reservations.
• Answer phones, emails, and voicemails promptly.

Skills

Customer service

Communication

Organizational skills

Phone systems

Tools

Scheduling software

Job description

PetSuites in Novi, Michigan is hiring a full-time Customer Service Representative (Pet Host) to be the welcoming face of our luxury pet resort. You will run the front desk, greet clients and pets, and ensure every interaction is positive and professional.

You will manage bookings for boarding, daycare, grooming, and training, handle payments, verify vaccination records, and assist during peak times with a flexible, team-oriented approach in a busy environment.